Select Page

Contact Gracenote Video Customer Care Team

* Submit this form if you are an existing customer or you are submitting a routine case.

*Indicates a required field.

Business Hours for Gracenote Video Customer Support

U.S. Office:
M-F 8am-5:30pm EST
1 (800) 833-9581 or 1 (518) 792-9914

European Office:
M-F 9am-5pm CET
(31) 20-6802560

Urgent / After Hours Support
1 (800) 833-9581 or 1 (518) 792-9914

Customer Care Email:
Electronic TV and Movie Show Times customers globally:gn.customercare@nielsen.com

Newspaper TV listings customers:
bettijo.film@nielsen.com
daniel.ladd@nielsen.com
darleen.herald@nielsen.com

Customer Portal:
If you have a registered Customer Account with Gracenote, you can log into the Gracenote Connect Portal.

Electronic and Movie Show Times
Escalation Contacts

Melissa White
VP Customer Care
1 (800) 833-9581 x2157
melissa.white@nielsen.com

Les Wells
Mgr, Customer Care Electronic TV
1 (800) 833-9581 x2222
leslie.wells@nielsen.com

SuAnne Yasko
Asst Mgr, Customer Care Electronic TV
1 (800) 833-9581 x2339
suanne.yasko@nielsen.com

Newspaper TV listings
Escalation Contacts

Charles Meade
GM, Newspaper Operations
1 (518) 792-9914 x2248
charles.meade@nielsen.com

Mary Anne Murphy
Mgr, Customer Care-Newspapers
1 (800) 833-9581 x2342
maryanne.murphy@nielsen.com

Marguerite Saunders
Mgr, Customer Care-Newspapers
1 (800) 833-9581 x2231
marguerite.saunders@nielsen.com

Billing & Finance
1 (800) 833-9581 or 1 (518) 792-9914

Other Contacts

Back to main Support page