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Please choose the category below that fits you best.

Consumers

If you have a problem with your Powered by Gracenote product or service, please contact the maker or service provider. The product or service is managed by the makers or service providers so Gracenote cannot comment on details of their products or their implementation of Gracenote data. They will work with Gracenote to resolve your issue.

TV and Movie Content Providers

If you provide content to Gracenote and are looking for general information about how to submit, update, or verify your TV schedules or movie show times, click here.

Customers

If you are a Gracenote licensee and have a Community Portal with us, click here. Other Gracenote licensees, click here.

If you are experiencing a Severity 1 or 2 issue, or need immediate assistance, see the escalation page here.

Self Support Options