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Music Support

Your product or service is Powered by Gracenote, such as iTunes or Ford Sync. Also find answers to general questions.


Artists, Record Labels, Publishers & Radio Stations
Content creators with music CDs and audio books, as well as radio broadcasters can submit (upload) their data to the Gracenote recognition service. Find out more on submitting your content.


Commercial software developers, CE manufacturers, automakers, or hackathon-goers and App developers looking to build products using Gracenote SDKs or APIs, and those who want to learn more about Gracenote technology.


Registered Customer Account
If you have a registered Commercial Customer Account with Gracenote, click here to log in.

Video Support

Video Customers
If you’re an existing Gracenote Video customer that uses entertainment listings for TV and movie show times, contact the Gracenote Customer Care Team with your product or service issues.


TV and Movie Content Providers
If you provide content to Gracenote and are looking for general information about how to submit, update, or verify your TV schedules or movie show times, contact the Gracenote Customer Care Team for a prompt response.


Developers – On Connect®
Looking for in-depth information about Gracenote’s APIs? Access extensive documentation and interactive support covering Gracenote’s Data Delivery, Online Video and Social APIs, as well as information on Media Cloud, and a helpful FAQ.
Looking to resolve an issue with your cable provider? Please contact your provider directly. Your provider will then work with the Gracenote Video Care Team to resolve any issues.
Gracenote Connect Registered Customer Portal
If you have a registered Customer Account with Gracenote, you can log into the Gracenote Connect Portal.