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Contact Gracenote Video Customer Care Team

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Business Hours for Gracenote Video Customer Support

U.S. Office:
M-F 8am-5:30pm EST
1 (800) 833-9581 or 1 (518) 792-9914

European Office:
M-F 9am-5pm CET
(31) 20-6802560

Urgent / After Hours Support
1 (800) 833-9581 or 1 (518) 792-9914

Customer Care Email:
Electronic TV and Movie Show Times customers globally: gn.customercare@nielsen.com

Newspaper TV listings customers:
bettijo.film@nielsen.com
deborah.lyon@nielsen.com
sheila.moorhead@nielsen.com

Customer Portal:
If you have a registered Customer Account with Gracenote, you can log into the Gracenote Connect Portal.

Electronic and Movie Show Times
Escalation Contacts

Wendy Ovitt
VP, Customer Experience
1 (518) 223-7404
wendy.ovitt@nielsen.com

Les Wells
Mgr, Customer Care Electronic TV
1 (518) 223-7512
leslie.wells@nielsen.com

SuAnne Yasko
Asst Mgr, Customer Care Electronic TV
1 (518) 223-7532
suanne.yasko@nielsen.com

Newspaper TV listings
Escalation Contacts

Charles Meade
GM, Newspaper Products
1 (518) 223-7379
charles.meade@nielsen.com

Lynn Mulcahy
Mgr, Customer Care-Newspapers
1 (518) 223-7390
lynn.mulcahy@nielsen.com

Marguerite Saunders
Mgr, Customer Care-Newspapers
1 (518) 223-7451
marguerite.saunders@nielsen.com

Billing & Finance
1 (800) 833-9581 or 1 (518) 792-9914

Other Contacts

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